Question 1

How quickly can you fix my cable issues?

Accepted Answer

In most cases, we can repair cable issues the same day you call. Our technicians carry common cable sizes and hardware on their trucks. For standard residential garage doors, cable replacement typically takes 1-2 hours. If your cable issue is causing a safety concern or your car is trapped, let us know and we'll prioritize your service call. Emergency cable repairs are available 24/7.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail for several reasons: normal wear over time (cables typically last 8-15 years), rust and corrosion from humidity, improper tension or alignment, damage from a broken spring (when springs break, cables often fray), and track obstructions that put extra stress on cables. Regular maintenance helps identify cable wear before complete failure.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes! We offer flexible financing options for both residential and commercial/industrial garage door installations. We partner with several financing companies to provide options including 0% interest for qualified buyers, low monthly payment plans, and quick approval process. Contact us for a free quote and we'll discuss financing options that fit your budget.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. However, if you use your garage door frequently (more than 4 times daily), twice-yearly service is ideal. Regular maintenance includes lubrication, spring tension adjustment, safety sensor testing, and hardware inspection. This prevents costly emergency repairs and extends your door's lifespan.

Question 5

What's included in your 5-year warranty?

Accepted Answer

Our comprehensive 5-year warranty covers all labor and parts on new installations. For repairs, we warranty our workmanship and any parts we install. This includes springs, cables, rollers, hinges, and opener components. The warranty doesn't cover damage from accidents, misuse, or acts of nature, but does cover any defects in materials or installation quality.

Question 6

Do you service commercial and industrial garage doors?

Accepted Answer

Absolutely! We service all types of commercial and industrial doors including roll-up steel doors, sectional doors, high-speed doors, fire-rated doors, and loading dock equipment. Our technicians are trained on commercial systems and we stock commercial-grade parts. We offer maintenance contracts for businesses to ensure minimal downtime.